• For your protection, items that have direct contact with the skin or may pose a risk of infection are not returnable. This includes all bath safety items, cushions and pillows. If you have questions about your item, call Customer Service 313.996.3232 or email store@oakwood.org
• Items must be returned within 14 days of date of receipt, with the original receipt and packaging. Please note reason for return on receipt

If you need to make a return
1. Free return pick-up service is available for return shipments received within Michigan. Call Customer Service at 313.996.3232 to receive a Return Authorization number and arrange for pick up.

Customers returning items from states other than those listed may return items at their expense using the carrier of their choice.

Ship to
Oakwood Retail Services
Site 79
1633 Fairlane Cr. Suite 160
Allen Park, MI 48101

2. Please pack return items in original packaging with the original receipt and seal the package carefully.

Customer service
Please call 313.996.3232 or email store@oakwood.org if you have questions or comments about health care products or services from the Oakwood Store

For questions about order status, as a first step, please refer to our shipping policy. For additional questions contact us at 313.996.3232.

Please note: Most inquiries received during a normal business week will be addressed within 24 hours. E-mails and telephone inquiries received over a weekend or during a holiday will be responded to within 24 hours of the return to business hours.


Online shipping options and charges

• All orders ship UPS, or USPS
• Orders are shipped by ground delivery unless otherwise stated. No overnight delivery available at this time
• We cannot accept orders for delivery to a PO Box
• Please allow two weeks for ground delivery
• Outside continental US
• We are unable to process international orders at this time